Privacy Policy

Last Updated: July 12, 2025

At PristineInvoice.com ("we," "us," or "our"), we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our ZATCA API Platform ("Platform"), including our website, services, and related features such as tenant creation, invoice submission, and customer support, or when you visit or make a purchase on our website. By using our Platform or website, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide and improve our services, including integration with the Zakat, Tax, and Customs Authority (ZATCA), and to facilitate your shopping experience. The types of information we collect include:

a. Personal Information

  • Registration Data: When you create a tenant, register for an account, or make a purchase, we may collect your name, email address, company name, phone number, and billing information.
  • Customer Data: Information provided during customer onboarding, use of features like Simplified Invoice or Standard Invoice, or during checkout, such as business details, tax-related data, or payment information.
  • Support Data: Information you provide when raising a support ticket, including contact details and descriptions of issues.
  • Payment Information: Credit card details or other payment information necessary to process your orders, securely handled by trusted third-party payment processors.

b. Usage Data

  • Platform Interaction: Details about how you interact with the Platform, such as API calls, EGS unit configurations, invoice submissions, dashboard activity, or browsing patterns.
  • Technical Data: Information such as IP addresses, browser type, device information, operating system, and access logs when you use our services or visit our website.
  • Invoice Transaction Data: Data related to invoices submitted through our API or purchases made, including minimal invoice line data required for tax calculations, stored securely in our cloud infrastructure.

c. Automatically Collected Data

We use cookies, web beacons, and similar technologies to collect information about your browsing behavior, preferences, performance metrics, and interactions with our website to enhance user experience and ensure Platform functionality.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Provide Services: Facilitate tenant creation, EGS unit management, invoice submissions, and integration with ZATCA.
  • Process Transactions: Perform tax calculations, process payments, fulfill orders, and manage shipping and delivery.
  • Personalize Experience: Present relevant product recommendations and promotions based on your preferences and browsing patterns.
  • Improve the Platform: Analyze usage patterns to enhance performance, usability, and features of our Platform and website.
  • Customer Support: Respond to support tickets, inquiries, or requests and provide dedicated assistance.
  • Security: Maintain 256-bit encryption and monitor for unauthorized access to protect your data and prevent fraud or abuse.
  • Compliance: Ensure compliance with ZATCA regulations and other legal requirements.
  • Communication: Send service-related updates, respond to inquiries, or provide information about new features or promotions.

3. How We Share Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties without your consent, except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party vendors (e.g., cloud storage providers, payment processors, or delivery services) who assist in operating the Platform, processing payments, or delivering products, provided they adhere to strict confidentiality and security standards.
  • ZATCA Compliance: With the Zakat, Tax, and Customs Authority as required for invoice submission and tax compliance.
  • Legal Obligations: When required by law, such as in response to a court order or valid legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, with continued protection under this Privacy Policy.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption: All data transmitted through the Platform or website is protected with 256-bit encryption.
  • Secure Cloud Storage: Invoice transactions, payment data, and related information are stored in our secure cloud infrastructure with access controls.
  • Uptime and Reliability: We maintain 99.9% uptime to ensure consistent access while safeguarding your data.
  • Monitoring: We regularly monitor our systems for vulnerabilities and unauthorized access.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. If you suspect a security issue, please contact us immediately at pristinecodes@gmail.com.

5. Data Retention

We retain your personal information and transaction data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with ZATCA regulations, or meet legal obligations. For example:

  • Account data is retained while your tenant or account is active and for a reasonable period after account closure.
  • Invoice and payment transaction data is stored as required by ZATCA and applicable tax laws.
  • Support ticket data is kept for a reasonable period to ensure quality service.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal and regulatory requirements.
  • Restriction: Request restrictions on how we process your data.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Objection: Object to certain types of data processing, such as marketing.

To exercise these rights, contact us at pristinecodes@gmail.com. We will respond within the timeframes required by applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our Platform and website. These technologies help us:

  • Ensure Platform functionality (e.g., session management).
  • Analyze usage and improve user experience.
  • Track performance metrics for maintaining 99.9% uptime.

You can manage cookie preferences through your browser settings, but disabling cookies may affect Platform or website functionality.

8. International Data Transfers

Our Platform and website are accessible globally, and your data may be processed in servers located outside your country. We ensure that any international data transfers comply with applicable data protection laws, using safeguards like encryption and contractual protections with service providers.

9. Third-Party Links

Our Platform or website may contain links to third-party websites, such as ZATCA’s portal. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.

10. Children’s Privacy

Our Platform and website are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date. We may also notify you of significant changes via email or through the Platform. We encourage you to review this Privacy Policy periodically to stay informed.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

PristineInvoice
pristinecodes@gmail.com
94773137368
No 220, Dagonna, Negombo, Sri Lanka

Alternatively, raise a support ticket through our Platform for dedicated assistance.

By using our Platform or website, you acknowledge that you have read and understood this Privacy Policy.